Legal Policy

Legal Policy Hub

Welcome to KovoBags.in. By using our services, you agree to comply with the terms outlined here. Your understanding of these policies ensures a smooth and secure experience for both you and our artisan partners.

1. Shipping & Delivery Policy

We prioritize the secure and private delivery of your timeless pieces:

• **Discreet Packaging:** All orders are shipped in **non-transparent packaging** to maintain customer privacy.
• **Security:** **Open box delivery is not available**—please accept the package before opening.
• **Protection:** We use **waterproof packaging** to safeguard products from transit damage.
• **Efficiency:** Packages are usually **under 500 grams** for convenient and faster shipping.
• **Tracking:** Estimated delivery times are given at checkout. **Tracking details** are shared via email/SMS upon shipment.

2. Return & Refund Policy

Our policy balances customer satisfaction with fair practice:

• **Exchange:** **Exchange is acceptable for size-related issues** only.
• **Refund Eligibility:** Refunds are strictly limited to a **product dispute issue** or a verified **manufacturing defect**.
• **Condition:** Returns require the item to be **unused, unwashed, and in original condition with tags**.
• **Initiation:** Request must be submitted within **7 days of delivery**.
• **Note:** Returns are **not acceptable** for general size or subjective quality issues.

3. Cancellation Policy

• **Time Limit:** Orders can be canceled within **12 hours** of placing the order.
• **Process:** After 12 hours, cancellation may not be possible if the order has been processed for shipping.
• **Refund:** If canceled before shipping, a **full refund will be issued**.

4. Privacy Policy Summary

Your privacy is protected with the following key commitments:

• **Purpose:** We collect necessary personal information **only for processing orders**.
• **Security:** Your data is **securely stored** and not shared, except with essential services (shipping/payment processing).
• **Payment:** We **do not store payment details**. Transactions are handled securely by third-party payment gateways.
• **Details:** Refer to our dedicated **Privacy Policy Page** for full details on data retention and your rights.

5. Terms of Service

• **Usage:** You agree not to misuse the website or engage in fraudulent activities.
• **Pricing:** Product descriptions and pricing are **subject to change** without prior notice.
• **Liability:** We are **not liable** for delays or losses caused by third-party shipping providers.

6. Contact Information