Terms and Conditions of Service
Welcome to KovoBags. By accessing or using our website and purchasing products, you agree to be bound by the terms and conditions outlined below. Please read them carefully.
1. Website Terms of Use & Intellectual Property
The content and material on the KovoBags website, including images, design, content, logos, and product descriptions, are the **intellectual property and trademarks** of KovoBags.
- Nothing contained within this website should be construed as granting any license or the right to use any trademark without the **prior written consent** of the website owner.
- These terms apply to **every single visitor** and cover general access, privacy, and prohibited uses of the website.
2. Payment Terms & Right to Cancel
Full payment is generally required when an order is placed. Orders will not be dispatched until payment has cleared.
- Order Dispatch: We are not required to provide any goods until payment has been successfully received and cleared.
- Payment Failure: If payment does not clear, KovoBags reserves the right to **cancel the order completely**.
- Customer Right to Cancel: Customers may cancel their order according to the process set out in our separate Return & Refund Policy. Goods must remain **unused** and returned in their **original packaging**.
3. Product, Shipping, and Delivery Terms
We partner with third-party sellers and shippers, which affects delivery timelines and quality of service.
- Estimated Delivery Time: The average delivery time is **30 days**. The maximum delivery time can extend up to **50 days**.
- Shipping Dependency: Since products are shipped from our partners, delivery times are dependent on their processes. You can expect delivery within **30 to 40 days**.
- Order Notification: When you place an order, our sellers will ship your product, and you will be **notified through email**.
- Delivery Disclaimer: While we strive for timely delivery, we cannot guarantee the quality or timeline of delivery where third-party service providers are involved.
- Product Information: Clear terms on purchasing products, any age or quantity restrictions, and procedures for when a product cannot be supplied are governed by these terms and the specific product pages.
4. Disclaimer of Liability
This clause specifies the limits of liability for KovoBags in the event of product failure or other damages. Our liability reflects the level of risk involved in the artisan process.
- **KovoBags is NOT responsible for:** Any loss, liability, damage (whether direct, indirect or consequential), personal injury, or expense of any nature whatsoever which may be suffered by the customer in relation to the product or its use.
- **Obligation for Product Failure:** KovoBags will only be obligated to provide damages to the customer as explicitly specified in our separate Return & Refund Policy (e.g., for verified manufacturing defects).
5. Data Protection & External Links
- Data Protection: We disclose how your personal information is used, stored, and protected in our separate **Privacy Policy**.
- External Links: Links provided on our site are for convenience. The links and related content are **outside the control** of KovoBags, and usage should be at the user’s own risk.